HelpWithMedicalCosts.com goes live

HelpWithMedicalCosts.com is now live.  Our team worked tirelessly to dig up the best information available on health care deals.  We hope this website helps a lot of people who self-pay for health care because they are uninsured or under-insured. Please let us know what you think.

LinkedIn: It’s ok to be an online Rolodex

I admit, LinkedIn baffled me for a long time.  I set up an account, and then the string of invitations to connect on LinkedIn arrived in my email — some from people I barely knew.

Once, I attended an event sponsored by the Greater Akron (Ohio) Chamber, at which two young marketing professionals explained that LinkedIn connections should be business related and that it’s ok to ignore an invitation from someone with whom you would not want to do business.  While that makes sense, it still does not explain why LinkedIn matters.

I have not explored LinkedIn to its full networking potential.  But here are a few observations about this now publicly traded company with more than 100 million resumes and profiles posted on its website:

It’s not a criticism, as some suggest, that LinkedIn is an online Rolodex.  At it’s core, it’s a list of contacts.  Only it’s better than a Rolodex, because a Rolodex quickly becomes outdated.  With LinkedIn, it’s up to your connections to keep their own phone numbers, email addresses and other contact information current.

Saying just this much gives LinkedIn value.  In my own experience, I’ve never heard anyone talk about gaining new business through LinkedIn.  But of course that can happen — just as you might get a call if you’re in someone’s Rolodex.   But as with a Rolodex, the old rules still apply: A meaningful business relationship is more likely to happen among people who know each other personally or at least by reputation.  Without some actual connection, calling someone from your LinkedIn list would be no different from calling someone randomly from the phone book.

Beyond serving as an online Rolodex , the best networking use of LinkedIn I’ve seen relates again to the Greater Akron Chamber — and the initative of one particular staffer named Heather.  Whenever the Akron Chamber sponsors a local networking event, Heather uses the “events” function on LinkedIn to spread the word among her personal connections.  Sometimes she puts out several announcements for the same event — with teasers such as “last chance” to register.  She gets amazing results, as I have seen first hand, such as the full house she drew for a women’s cheese-and-wine tasting earlier this year.

For those of us who didn’t buy stock, the issue of LinkedIn’s earnings potential is beside the point.  For casual users, the value of LinkedIn goes back to the point about who you accept into your network.  Quality business connections — whether you’re keeping  in touch online or in old-fashioned ways – make a difference over time.

Just as there were reasons why you put some business cards in your Rolodex and threw away others, there will be reasons why you LinkedIn with some and not with others.

 

 

 

Facebook: A minority view

A client recently asked whether her organization’s online presence should include Facebook.  I struggled with an answer, as some felt the organization should definitely have Facebook, although I wasn’t convinced.  Around the same time, I attended a workshop — hosted by a local nonprofit — on how community organizations can take advantage of social media.  The presenter, a well-respected marketing veteran, keeps up a Facebook page as part of his job, and his sentiment, too, was that it’s worth the effort.  “It’s free,” he said, adding that whenever you engage one person, you accomplish something. 

Well, at the mention of “free” our friendly debate began.  My points:

  • It’s not free at all, because staff time costs money.
  • In the time spent engaging one person, another effort could reach far more.
  • Facebook is about engaging conversation, and not every organization has a purpose that inspires small talk online.

Several people in the audience countered with valid points — about the rapid growth of Facebook, its appeal across age groups, and its ability to drive traffic to websites. 

No question, Facebook produces great results for many people and many organizations.  For a restaurant, for example, it’s a good way to keep regular customers updated on daily lunch and dinner specials.  Or for some charitable causes, it can be a means of informing followers of upcoming fund-raising events.

However, because Facebook is something of an online scrapbook that invites viewer response, it works best when there is something to talk about. In the case of the organization that hosted the workshop, it’s difficult (for me, at least) to see how Facebook is making a measurable difference.  There is little banter  that’s natural and spontaneous as a result of posts.  Plus, the followers tend to be insiders in government and civic affairs saying niceties to each other — the same as they might  if they passed each other on the sidewalk at lunchtime.  No harm there. 

But is it worth the staff time, if the engagement isn’t all that meaningful?  Time is still money, and at the end of the day, or at least at some point, social media should pass the old tests of return on investment. 

For some organizations, the answer to Facebook is going to yes.  But there’s not going to be value for everybody — at least not yet.

Welcome to The SunLit Weblog

Welcome to our blog.  In this space, we’re sharing things we’ve learned, and tips we’ve discovered, about best practices in online communications.  So feel free to join the discussion.

Our first topic:  How to best organize information on your website. 

The most important thing to keep in mind is to keep it as simple as possible.  You don’t want 50 different links to different pages on your site if you really need only 10.

Recently we redesigned a website that previously contained 75 different pages.  It amounted to bits and pieces of information everywhere. 

In planning for a new navigation system, we thought hard about the essential main menu categories — and the pulldowns that should flow from these main categories.  Including the home page, we ended up with 16 pages (not too long, either) that contain the same information previously spread out over 75 pages. 

In planning the organization of your website, the readers’ interests should be foremost.  If you make it easy on the reader, you’ve succeeded.